2020 Season FAQ’s
Find answers to all your questions about the 2020 Season here.
IS MY EVENT CANCELLED?
We are very excited to join the Spartan family of endurance sports brands, and grateful to Joe De Sena and the Spartan team for their support through this process. While we’ll be under the Spartan umbrella, the Tough Mudder brand is being run independently, by the same team, and putting on the same Tough Mudder events and formats that you know and love.

Due to the challenges of the past few months, we’re going to be running an abbreviated calendar this year in the US, with the goal of returning to a full season in 2021. Here are the scheduled events for 2020:

*Virginia (May 30 – 31)
*Twin Cities (July 11 – 12)
*Chicago (including Toughest Mudder) (Aug 22 – 23)
*Tri-State (Sep 12 – 13)
*Seattle (Sep 26 – 27)
*Dallas (Oct 31 – Nov 1)
*WTM (Nov 7 – 8)
*SoCal (Nov 14 – 15)
*Colorado (TBD)
*Toronto (Sep 19 – 20)

If your event is not listed above, it has been cancelled for the upcoming 2020 season.

ACTION REQUIRED FOR TICKET HOLDERS: On the week of March 9th, 2020 you will receive an email from Mudder Services which will include one coupon code. This coupon code will allow you to register for the 2020 or 2021 event of your choice within the same event category which you had previously purchased (ie 5k, Classic, Tougher, or Toughest). Please note that if you decide to transfer to an event in our 2021 season you must wait for the event to be launched on our website to register. We anticipate beginning to launch 2021 events in April – May 2020, and will be delivering a more robust 2021 season.

In addition to your transfer, as a token of our appreciation, on the week of March 9th, 2020 you will receive an email with coupon codes for two free Spartan Open entries that can be redeemed for races of any distance, anywhere in the world for the 2020 season.

*Please note that this applies only to participants who purchased a ticket for a 2020 event that was cancelled. If you purchased a Season Pass, a World’s Toughest Mudder Bundle, an Open Ticket or a 2 or 3 Pack Pass please see the relevant FAQ below.

Tough Mudder is now owned and operated by a new entity, a subsidiary of Spartan Race, Inc. As part of the court resolution, Spartan has generously offered the above compromise for displaced ticket holders. Please note that the new company is not able to accommodate any refund requests for tickets purchased in 2019.
WHY WAS MY EVENT CANCELLED?
Since December 20, 2019, Tough Mudder ticket sales and company operations had been suspended due to a dispute arising from Tough Mudder’s previous shareholders related to a proposed merger with Spartan. That subsequently resulted in a Chapter 11 bankruptcy filing and a court-approved sale to Spartan, removing the prior shareholders and placing the Tough Mudder brand fully under Spartan ownership. Our commitment to our customers is as it always has been– to deliver exceptional events. Given the extended outage we incurred, we’re hosting an abbreviated season in 2020 while we build a more comprehensive calendar for 2021. The modified schedule for the upcoming season can be found HERE.
CAN I GET A REFUND?
Tough Mudder is now owned and operated by a new entity, a subsidiary of Spartan Race, Inc. As part of the court resolution, Spartan has generously offered the above compromise for displaced ticket holders. Please note that the new company is not able to accommodate any refund requests for tickets purchased in 2019.
MY EVENT IS CANCELLED, WHAT ARE MY OPTIONS?
ACTION REQUIRED FOR TICKET HOLDERS: On the week of March 9th, 2020 you will receive an email from Mudder Services which will include one coupon code. This coupon code will allow you to register for the 2020 or 2021 event of your choice within the same event category which you had previously purchased (ie 5k, Classic, Tougher, or Toughest). Please note that if you decide to transfer to an event in our 2021 season you must wait for the event to be launched on our website to register.

In addition to your transfer, as a token of our appreciation, on the week of March 9th, 2020 you will receive an email with coupon codes for two free Spartan Open entries that can be redeemed for races of any distance, anywhere in the world for the 2020 season.

*Please note that this applies only to participants who purchased a ticket for a 2020 event that was cancelled. If you purchased a Season Pass, a World’s Toughest Mudder Bundle, an Open Ticket or a 2 or 3 Pack Pass please see the relevant FAQ below.
I PURCHASED A US SEASON PASS FOR THE 2020 SEASON. CAN I GET A PARTIAL REFUND?
We are not able to provide a full or partial refund for a 2020 season pass purchase. However, if you purchased your season pass before January 1st, 2020, your season pass will now be valid for both the 2020 season and the 2021 season. You may continue using your current Race Pass code to register for events for 2020 and once events for the 2021 season become available you may use the same Race Pass code to register for those events as well.

In addition, as a token of our appreciation, on the week of March 9th, 2020 you will receive an email with a coupon code for a Spartan Season (Open) Pass for the 2020 and 2021 seasons.
I PURCHASED A WORLD’S TOUGHEST MUDDER BUNDLE. WHAT ARE MY OPTIONS?
The following are categorized as a World’s Toughest Mudder bundle:

– Holy Grail Pass
– WTM & Toughest Mudder Bundle
– All Events Pass
– Season Pass & WTM Bundle

If you purchased a World’s Toughest Mudder bundle before January 1st, 2020, your pass will now be valid for the 2020 season and the 2021 season, EXCEPT FOR THE WORLD’S TOUGHEST MUDDER USE. This means that the World’s Toughest Mudder use on your pass that was purchased for the 2020 season must still be used in 2020.

Here is a more specific breakdown:

Holy Grail Pass:

– Tougher and Toughest Mudder can be used in 2020 or 2021
– World’s Toughest Mudder must be used in 2020
– You may continue using your current Race Pass code to register for events for 2020 and once events for the 2021 season become available you may use the same Race Pass code to register for those events as well.**
– In addition, as a token of our appreciation, on the week of March 9th, 2020 you will receive an email with coupon codes for two free Spartan Open entries that can be redeemed for races of any distance, anywhere in the world for the 2020 season.

WTM & Toughest Mudder Bundle:

-Toughest Mudder can be used in 2020 or 2021
-World’s Toughest Mudder must be used in 2020
– You may continue using your current Race Pass code to register for events for 2020 and once events for the 2021 season become available you may use the same Race Pass code to register for those events as well.**
– In addition, as a token of our appreciation, on the week of March 9th, 2020 you will receive an email with coupon codes for two free Spartan Open entries that can be redeemed for races of any distance, anywhere in the world for the 2020 season.

All Events Pass:

– 5K, Classic, Tougher and Toughest Mudders can be used in 2020 or 2021
– World’s Toughest Mudder must be used in 2020
– You may continue using your current Race Pass code to register for events for 2020 and once events for the 2021 season become available you may use the same Race Pass code to register for those events as well.**
– In addition, as a token of our appreciation, on the week of March 9th, 2020 you will receive an email with a coupon code for a Spartan Season (Open) Pass for the 2020 and 2021 seasons.

Season & WTM Bundle:

– 5K and Classic Tough Mudders can be used in 2020 or 2021
– World’s Toughest Mudder must be used in 2020
– You may continue using your current Race Pass code to register for events for 2020 and once events for the 2021 season become available you may use the same Race Pass code to register for those events as well.**
– In addition, as a token of our appreciation, on the week of March 9th, 2020 you will receive an email with a coupon code for a Spartan Season (Open) Pass for the 2020 and 2021 seasons.

**PLEASE NOTE:
If you have used your Bundle for an event(s) that has been cancelled and your bundle has a limit (i.e. 1 Toughest Mudder) you will receive an email from Mudder Services on the week of March 9th, 2020. This email will confirm that your Race Pass has been reset and you will be able to register for your new choice(s) then. Please note that at this time you will be able to register for our 2020 season events and once events for the 2021 season become available you may use the same Race Pass code to register for those events.
I PURCHASED A 2-PACK/3-PACK PASS. WHAT ARE MY OPTIONS?
If you purchased a 2 or 3 pack pass before January 1st, 2020, your pass will now be valid for both the 2020 season and the 2021 season. If one or more of the events you planned on attending has been cancelled you have the following options:

1) Redeem your pass for a different 2020 event(s).
2) Use your pass for an event(s) in 2021.

In addition, as a token of our appreciation, on the week of March 9th, 2020 you will receive an email with coupon codes for two free Spartan Open entries that can be redeemed for races of any distance, anywhere in the world for the 2020 season.

If you have used your 2-Pack/3Pack Pass for an event(s) that has been cancelled you will receive an email from Mudder Services on the week of March 9th, 2020. This email will confirm that your Race Pass has been reset and you will be able to register for your new choice(s) then. Please note that at this time you will be able to register for our 2020 season events and once events for the 2021 season become available you may use the same Race Pass code to register for those events.

If you have not yet redeemed the use(s) on your pass you can simply register for the event(s) of your choice by following these instructions:

1. Login to myevents.active.com (you should see your Race Pass on this page)
2. Select the blue button that says Copy race pass code.
a)Your Race Pass codes begin with the letters RP, such as RP-05YJSZ1D.
3. Under Available Events select the event you would like to attend.
4. A new window will appear showing the registration menu for the event you selected. Select the event that you would like to participate in and click Continue at the bottom of the page.
5. During the registration process, submit your Race Pass ID in that designated Race Pass field.
a) Be sure to input your code on this page. It will not work if you try to enter the
code on the check-out page.
6. Review your order details and then select Complete.
7. On the order details page, you can select the blue View My Events button on the right hand side to view your event in your Active account.


I HAVE AN OPEN TICKET FOR THE 2020 SEASON AND MY EVENT WAS CANCELLED, CAN I GET A REFUND?
We are not able to provide a refund for any Open Ticket purchases. If the event you were planning on attending with your Open Ticket has been cancelled, you have the following options:

1) Redeem your Open Ticket for an available 2020 event
2) Use your Open Ticket for an event in 2021

In addition, as a token of our appreciation, on the week of March 9th, 2020 you will receive an email with coupon codes for two free Spartan Open entries that can be redeemed for races of any distance, anywhere in the world for the 2020 season.

If you have used your Open Ticket for an event that has been cancelled you will receive an email from Mudder Services on the week of March 9th, 2020. This email will confirm that your Open Ticket Race Pass has been reset and you will be able to register for your new choice then. Please note that at this time you will be able to register for our 2020 season events and once events for the 2021 season become available you may use the same Race Pass code to register for those events.

If you have not yet redeemed your Open Ticket, you can simply register for the event(s) of your choice by following these instructions:

1. Login to myevents.active.com (you should see your Race Pass on this page)
2. Select the blue button that says Copy race pass code.
a)Your Race Pass codes begin with the letters RP, such as RP-05YJSZ1D.
3. Under Available Events select the event you would like to attend.
4. A new window will appear showing the registration menu for the event you selected. Select the event that you would like to participate in and click Continue at the bottom of the page.
5. During the registration process, submit your Race Pass ID in that designated Race Pass field.
a) Be sure to input your code on this page. It will not work if you try to enter the
code on the check-out page.
6. Review your order details and then select Complete.
7. On the order details page, you can select the blue View My Events button on the right hand side to view your event in your Active account.
I RECEIVED A VOLUNTEER CODE TO RUN IN 2020 BUT CANNOT ATTEND ANY EVENTS ON THE MODIFIED SCHEDULE. WHAT CAN I DO?
If you have a volunteer code for the 2020 season that you are no longer able to use, please send your current 2020 code to [email protected]. You will be able to exchange your 2020 code for a new 2021 code that will be available to use at the beginning of 2021.
I PURCHASED A CORPORATE/CHARITY PACKAGE. WHAT ARE MY OPTIONS?
If you previously purchased registrations through a corporate sales representative and the event is still being held, all team links will be back up and running shortly. If your event is not on the updated list, you have the option to transfer your team to a new 2020 or 2021 event. Please have the team leader (Purchaser) email [email protected] with the following information:

1) Your name
2) The email address used for purchase
3) Event you want to transfer to

All other corporate/group/charity package related questions or inquiries can be sent to [email protected].
HOW IS TOUGH MUDDER CHANGING UNDER NEW OWNERSHIP?
The core elements of what you love about Tough Mudder will remain exactly the same. The same brand, operating the same event formats, led by the same team around the world. We’ve had to make some adjustments to our US calendar in 2020 because of the impacts of the situation, but are planning to be back to full season strength in 2021. Over time, we’ll work to use the strengths of both the Spartan and Tough Mudder brand to ensure that our calendars don’t overlap in key regions, and we’re offering the best experiences to an even wider audience.
WHAT WILL HAPPEN TO MY SPECTATOR / PARKING / MINI-MUDDER / PIT CREW TICKETS?
No action is required on your part at this time. We are working diligently on transferring registrations at this moment as a priority. In the coming weeks we will reach out to you directly if you have purchased one of the add-ons with instructions and next steps.
I PURCHASED A SEASON PARKING PASS. WILL I BE GETTING A PARTIAL OR FULL REFUND?
We are not able to provide a partial or full refund for any Season Parking Pass at this time. However, due to the circumstances, we will allow for 2020 Season Parking Passes to be used during the 2020 and 2021 season.