Long Island Mudders,
Due to the severe heat advisory issued for tomorrow and after an overwhelming customer response, TMHQ has made the decision to cancel the Tough Mudder Long Island event weekend (July 20 & 21). We made best efforts in mitigating the heat risk this weekend, but after consultations with stakeholders, have determined that cancellation is the right thing to do.
The safety of the community is always our paramount concern - and we heard your concerns about going forward with the event this weekend. The expected temperatures and humidity will be unsafe for participants, spectators, volunteers, and medical staff. We are very disappointed by this situation and understand it may cause frustration for many but we will never compromise when it comes to your safety and our ability to provide you the best Tough Mudder experience possible.
In light of this, we want to provide you with a number of options*.
Option 1: You can transfer yourself to another event - instructions here. If you are charged a difference, let us know ([email protected]) and we will adjust your order. Please be sure to transfer to the same brand (Tougher, Classic, 5K) as your current registration.
Option 2: Or you can respond to this email ([email protected]) and let us know you’d like to transfer. You can transfer your ticket for free to a future Tough Mudder event (transfers are valid to the same brand as your current registration; check out toughmudder.com/events for the full calendar). Please allow 7-10 business days for the transfer to be completed. Nearby events include:
Tri-State 2019 - October 19 & 20
Philly 2020 - May 16 & 17
Long Island 2020 - Date TBD
Option 3: Refund - Please respond to this email ([email protected]) to request a full refund of your registration.
In addition, as a thank you for your patience, we will also be giving you 50% off any other 2019 or 2020 event.
*If you purchased your ticket via a 3rd party, you will need to contact them for a refund.
We know that this is not the news that you wanted to receive and we are as disappointed as you to not be able to have this event weekend. However, we will always remain committed to bringing the highest quality events to all members of Mudder Nation in the safest way possible.
Thank you for your understanding and patience and we will continue to work to deliver you the awesome event experience that you deserve.