2020 is getting close, Mudder Nation.
At Tough Mudder Headquarters, we’ve been working hard to get our 2020 goals into motion, solidify our calendar, and build the most badass obstacles in the industry. With 2020 just a few weeks away, we are stoked to roll out changes, new ideas, and the best experience for Mudders who are up for the challenge.
To recap what we did this year (for those of you sleeping in the back of the class), we returned to our roots in 2019. We revamped the festival experience, brought back some all-time favorite obstacles, and invested in bringing you the best time onsite that you could possibly get from one dirty day in the mud.
As we set our sights on 2020:
Our goal is to smooth out the process from the time you purchase tickets until you drive home with your fresh headband. We're starting with the website experience by totally revamping our online platform. Some other changes include eliminating confusing promotions by sticking with flat-rate pricing, implementing a 48-hour full refund window in case you change your mind, and hiring a full-time, in-house customer service team to help with your logistical needs, both before the event and onsite. We're also looking to implement a customer service line that allows you to talk to an actual human being on the phone in real time. Crazy, right? If you want to read up on these changes, please click here.
These changes all build up to the awesome events we’re totally fired up about in 2020. Tri-State, Los Angeles, and Chicago are all celebrating 10 years of Tough Mudder, and those events will host a crazy course and party we hope you’re ready for. We’ve added events in Buffalo and Wisconsin back into the calendar. And we’ll be at each event on the calendar with some of the biggest, baddest, and best obstacles you didn’t know you needed in your life.
Which brings us to the final point: the obstacles.
We know many of you are on the edge of your seats, and while we’re almost ready to spill the beans, we need you to sit tight just a little while longer. We have some incredible obstacles that we can’t wait to roll out. They may involve some of both our and your favorite things: water, ice, bells, and big jumps. BUT…...we can’t reveal what they are quite yet. So hang in there, and we’ll see you in the mud soon.